A centralized documentation repository provides a single source of truth for all IT-related documentation. It improves knowledge management, facilitates collaboration, and enables efficient troubleshooting and decision-making.

Asset inventory management involves maintaining an up-to-date record of all hardware and software assets in an organization. Accurate asset management helps with license compliance, hardware/software lifecycle management, budgeting, and security.

SOPs document step-by-step processes and procedures for common IT tasks, ensuring consistency and efficiency in IT operations. They serve as a reference for IT staff, helping them follow best practices and maintain service quality.